How to Fix Download Queued on iPhone Sky Go
If you are a Sky TV customer, you probably know how convenient it is to watch your favourite shows and movies on the go with the Sky Go app. But what if you encounter a problem when you try to download content to your iPhone and see a message saying "download queued"? This can be frustrating, especially if you want to watch something offline later. In this article, we will explain what Sky Go is, why download queued happens, and how to fix it with some easy methods.
download queued on iphone sky go
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What is Sky Go?
Sky Go is a streaming service that allows you to watch live and on-demand TV from your Sky TV subscription on your compatible devices, such as smartphones, tablets, laptops, or PCs. You can stream over a hundred channels, including free-to-air favourites like ITV and Channel 4, as well as Sky exclusive channels like Sky Atlantic and Sky Sports. You can also catch up on the shows you missed or download them to watch offline later.
Features of Sky Go app
The Sky Go app has some great features that make it easy and enjoyable to use. Some of them are:
You can watch on up to six devices and switch between them as you like.
You can pause shows on your TV in one room and resume them on your device in another if you have a Sky Q Multiscreen subscription.
You can find more movies and shows that you'll love with personalised recommendations based on your preferences.
You can download up to 25 titles at a time to your device with Sky Go Extra, which is included at no extra cost for Sky Q customers .
You can stream without using any of your data if you're a Sky Mobile customer.
Benefits of Download to Go on Sky Go
Download to Go is a feature that allows you to download select content from the Sky Go app to your device when connected to the internet, so that you can watch it when you're offline. This has some benefits, such as:
You can save your data and avoid buffering issues when you're out and about.
You can watch your downloaded content anywhere, even when there's no WiFi or network coverage.
You can keep your downloaded content for up to 30 days or until it expires from the Sky Go app.
You can manage your downloads easily by checking their status, prioritising them, or deleting them from your device.
Why Download Queued on iPhone Sky Go?
Download queued is a message that appears on your iPhone when you try to download content from the Sky Go app and it doesn't start immediately. This means that the download is waiting in line behind other downloads or processes that are slowing down the download speed. There are several possible causes of this issue, such as:
Your internet connection is weak or unstable.
Your device has low storage space or battery level.
Your device is running too many apps or background processes.
Your device is using a VPN or proxy service that interferes with the download.
Your Sky Go app is outdated or corrupted.
Your Sky Go account has reached the maximum number of devices or downloads.
The content you are trying to download is not available or has expired.
How to check your download queue and status
To check your download queue and status, you can follow these steps:
Open the Sky Go app on your iPhone and tap on the menu icon at the top left corner.
Tap on Downloads and then on Queue to see the list of content that you have queued for download.
Tap on any item to see its download status, such as waiting, downloading, paused, or completed.
You can also see the download progress bar, the file size, and the expiry date of each item.
How to Fix Download Queued on iPhone Sky Go?
If you are facing the download queued issue on your iPhone Sky Go app, don't worry. There are some simple methods that you can try to fix it and resume your downloads. Here are some of them:
Method 1: Close the Cisco VideoGuard process
Cisco VideoGuard is a security software that protects the Sky Go app from piracy and unauthorized access. However, sometimes it can cause problems with the download process and prevent it from starting or completing. To close the Cisco VideoGuard process, you can follow these steps:
How to install Sky Go app on iOS devices
Sky Q download queue not working
Sky Go streaming problems on Apple TV
Catch Up TV download options on Sky Q
Sky Cinema movies download queue on Sky Go
Sky Box Sets download limit on Sky Go
How to download Sky Sports shows on Sky Q
Sky Kids app download issues on iOS devices
Sky Music download queue on Sky Go
Windows PC download options for Sky Go
How to fix Sky Go download error on iPhone
Sky Q download speed and quality settings
Sky Go download queue stuck or frozen
How to delete downloaded shows on Sky Go
Sky Go download queue full or empty
How to watch downloaded movies on Sky Cinema app
Sky Box Sets download queue not updating
How to download Sky Sports highlights on Sky Q
Sky Kids app download queue on Sky Go
Sky Music download options on Sky Q
How to sync downloads across devices on Sky Go
Sky Q download queue paused or cancelled
Sky Go download queue slow or fast
How to manage downloaded shows on Sky Go
Sky Go download queue size or capacity
How to access downloaded movies on Sky Cinema app
Sky Box Sets download queue sorting or filtering
How to download Sky Sports replays on Sky Q
Sky Kids app download quality or resolution
Sky Music download queue management on Sky Go
How to resume downloads on Sky Go app
Sky Q download queue notification or alert
Sky Go download queue location or folder
How to share downloaded shows on Sky Go
Sky Go download queue order or priority
How to stream downloaded movies on Sky Cinema app
Sky Box Sets download queue status or progress
How to download Sky Sports podcasts on Sky Q
Sky Kids app download queue deletion or removal
Sky Music download options for offline listening on Sky Go
How to pause downloads on Sky Go app
Sky Q download queue history or log
Sky Go download queue duration or time left
How to transfer downloaded shows on Sky Go
Sky Go download queue expiration or expiry date
Double-click the home button on your iPhone to see the recent apps.
Swipe up on the Sky Go app to close it completely.
Go to Settings > General > iPhone Storage and find Cisco VideoGuard Monitor in the list of apps.
Tap on Cisco VideoGuard Monitor and then on Delete App to remove it from your device.
Restart your iPhone and open the Sky Go app again.
Try to download the content again and see if it works.
Method 2: Temporarily disable your firewall
If you have a firewall enabled on your iPhone, it might block some of the ports or protocols that the Sky Go app uses to download content. This can result in download queued or other errors. To temporarily disable your firewall, you can follow these steps:
Go to Settings > General > VPN and tap on the VPN service that you are using.
Tap on the toggle switch to turn off the VPN connection.
Go back to the Sky Go app and try to download the content again.
If it works, you can turn on your VPN again after the download is completed.
Method 3: Completely reinstall your Sky Go app
Sometimes, your Sky Go app might be outdated or corrupted, which can cause download queued or other issues. To fix this, you can completely reinstall your Sky Go app by following these steps:
Delete all the downloaded content from your device by going to Downloads > Queue > Edit > Delete All in the Sky Go app.
Delete the Sky Go app from your device by holding down its icon until it wiggles and then tapping on the X button.
Go to the App Store and search for Sky Go and install it again on your device.
Login with your Sky ID and password and accept the terms and conditions.
Try to download the content again and see if it works.
Method 4: Prioritise or cancel your downloads
If you have too many downloads queued in your Sky Go app, it might take a long time for them to start or finish. To speed up the process, you can prioritise or cancel some of your downloads by following these steps:
Go to Downloads > Queue in the Sky Go app and tap on Edit at the top right corner.
To prioritise a download, tap on its icon and drag it to the top of the queue. This will make it start downloading first before other items.
To cancel a download, tap on its icon and swipe left to reveal a red Delete button. Tap on it to remove it from the queue and free up some space.
Tap on Done when you are finished editing your queue.
Check if your downloads start or resume faster.
Conclusion
Download queued on iPhone Sky Go is a common issue that can be caused by various factors, such as internet connection, device performance, VPN or firewall settings, app version, or account limitations. However, it can be easily fixed with some simple methods, such as closing the Cisco VideoGuard process, temporarily disabling your firewall, completely reinstalling your Sky Go app, or prioritising or cancelling your downloads. We hope this article has helped you solve the problem and enjoy your Sky Go content offline. If you have any questions or feedback, please feel free to leave a comment below.
FAQs
Q1: How many devices can I use Sky Go on?
A1: You can use Sky Go on up to six devices and switch between them as you like. However, you can only watch on one device at a time. To add or remove devices from your Sky Go account, you can go to Settings > Manage Devices in the Sky Go app or website.
Q2: How long can I keep downloaded content on my device?
A2: You can keep downloaded content on your device for up to 30 days or until it expires from the Sky Go app, whichever is sooner. You can check the expiry date of each item by going to Downloads > Queue and tapping on it. Once the content expires, you will need to delete it from your device and download it again if it is still available.
Q3: Can I watch Sky Go outside the UK?
A3: Yes, you can watch Sky Go outside the UK if you are travelling within the European Union (EU), Iceland, Liechtenstein, Norway, or Switzerland. However, you will need to verify your account every 37 days by logging in to the Sky Go app or website while connected to a UK network. Otherwise, you will lose access to Sky Go until you return to the UK.
Q4: What are the minimum requirements for Sky Go app?
A4: The minimum requirements for Sky Go app are as follows:
Your device must be running iOS 12 or later.
Your device must have at least 1 GB of free storage space.
Your device must have a minimum screen resolution of 480 x 800 pixels.
Your device must have a WiFi or mobile data connection with a minimum speed of 2 Mbps for streaming and 5 Mbps for downloading.
Q5: How can I contact Sky customer service for more help?
A5: If you need more help with Sky Go or any other Sky service, you can contact Sky customer service by using one of these options:
You can call them on 0330 041 2639 from Monday to Sunday, 8.30 am to 11.30 pm.
You can chat with them online by visiting their website and clicking on the Chat icon at the bottom right corner.
You can email them by filling out their online form and they will get back to you within 24 hours.
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